The AI driven performance and decision platform for lean hotel teams
Most hotels can't put an analyst on every department. Pulse does that work for you. Every month it reads every revenue stream, finds where the money is, turns it into decisions with an owner and a target, and tracks whether they worked.
Plus GST, per property. Month to month, cancel any time.
Preview. Example hotel, illustrative figures.
The revenue team you don't have, in one platform
Your GM and department heads spend their time deciding and acting, not building spreadsheets. Pulse brings performance, decisions and results together, and our team does the analysis behind it.
See every stream
Rooms, food and beverage, spa, events, retail and activities against last year and budget, in one view your whole team shares. Not just ADR and occupancy.
Turn gaps into decisions
Each month Pulse finds the three most valuable gaps and puts a value on each. Every gap becomes a decision with an owner, a target and a status.
Know what worked
Your team adds comments and updates as they go. The next month Pulse measures every decision, so you keep what works and drop what doesn't.
One loop, every month
Connect
Upload last month's exports by the 5th. Pulse reads the layout of each system, so you send what your systems already produce.
Analyse
Our engine calculates every figure from your data. Jordan, our AI analyst, finds the gaps, and a person checks and signs off.
Decide
Gaps become decisions with an owner and a target. Your team accepts, assigns, comments and updates them in Pulse.
Measure
The next month, Pulse measures each decision as Hit, Moving or Missed, with targets that allow for the season.
Every decision, its owner and its result, in one place
Revenue meetings agree actions every week. A month later, nobody can say which ones worked. In Pulse, every decision has an owner, a target and a status, and the result is measured for you.
- Accept, assign and update decisions as a team
- Comments and status updates on every decision, so the story stays with the number
- Targets allow for the usual seasonal swing, based on how each measure moved last year
- A running record of what works in your hotel, and what doesn't
| Action | Start | Result | |
|---|---|---|---|
| Direct booking incentiveOTA share of rooms revenue | 56.5% | 47.2% | Hit |
| Midweek spa packageSpa utilisation, Monday to Thursday | 22.0% | 21.7% | Moving |
| Cross-sell journeysNon room share of revenue | 33.8% | 35.8% | Missed |
Example hotel. Illustrative figures.
Pulse measures every stream you pick. You can add more later.
Preview of the setup wizard.
Set up in one sitting, with help at every step
After you subscribe, a setup wizard walks you through your property, your revenue streams, your systems and your team, then shows you exactly which files to export.
- Setup wizard: property, streams, systems, budget and team
- Export guides for common hotel systems, and a template for anything else
- Pulse Academy: short guides on reading your Pulse and working your decisions
- Your first Pulse within two business days of your data
Early accessThe Pulse app is rolling out to founding hotels first. Until your login is ready, setup, reports and decisions run through your shared Tony channel, with the same analysis and the same sign off.
Plus three pages for your owners and your monthly meeting
Each month's analysis also comes as a Pulse report, as a PDF and a web page. Every figure from your own data, every action signed off by a person.
Where you stand
Total revenue by stream against last year and budget, TRevPAR, occupancy and ADR, and the last twelve months at a glance.
Where the money is
The three most valuable gaps to act on from the last 90 days, each with its value over a year. Then the plan: one action per gap, an owner and a number to hit.
Did it work?
The decision ledger. Every action from last month measured as Hit, Moving or Missed, plus a short note on what to keep and what to drop.
One price. Every stream. Your whole team.
About A$23 a day, for the platform and the analysis behind it. A Gap Check, our one off review, is A$1,200. Pulse runs that review every month, and tracks what you did about it.
Ten hotels get three months of Pulse free, with no obligation to buy. If they stay, they keep $690 a month for twelve months and get the Pulse app first. Apply by 6 November
Running several properties? Ask about group pricing
Want Tony to run the actions with you every week? See Performance Partner
- The Pulse app for your team: performance, decisions and results in one place
- Every revenue stream against last year and budget, every month
- The three most valuable gaps to act on, each with its value over a year
- Decisions with an owner, a target and a status your team keeps up to date
- Every decision measured the following month: Hit, Moving or Missed
- A three page Pulse report each month, as a PDF and a web page
- Guided setup, short training guides and a direct line to the Tony team
Secure card payment by Stripe. Prefer an invoice? Ask us.
Tony Pulse questions
Is Pulse software or a service?
Both. Pulse is a platform your team logs in to: performance across every stream, decisions with owners and targets, and the result of each one. Behind it, our engine calculates every figure, Jordan, our AI analyst, prepares the analysis, and a person reviews and signs off every action. You get the software and the analysis in one subscription. The Pulse app is rolling out to founding hotels first; until your login is ready, the same work runs through your shared Tony channel.
Who on our team uses Pulse?
Your GM and the people who own each stream: revenue, rooms, food and beverage, spa and events. Each person sees the decisions they own and can add comments and status updates. Owners can follow along through the monthly report.
What does setup involve?
A short setup wizard: your property, revenue streams, systems, budget and team. Then thirteen months of exports, so every figure has a same month last year to compare with. Short guides in the Pulse Academy show you how to export from common systems and how to read your first Pulse.
What data do you need?
Thirteen months to start: rooms from your PMS, plus food and beverage, spa, in room dining, retail, activities and events from whichever systems you use. After that, one month at a time. The more streams you send, the more places Pulse can find money.
Will it work with our systems?
If your system exports to Excel or CSV, yes. Pulse reads the layout of your exports and confirms the column mapping with you on the first month, so you send what your systems already produce. There is a template for anything that doesn't export cleanly.
What if we only have rooms data?
Pulse still works. Channel mix, direct share and budget gaps come from your PMS alone. Add other streams whenever you're ready, and Pulse starts finding money in them too.
How is this different from our revenue management system?
A revenue management system prices your rooms. Pulse looks across every stream, shows where the money is, turns it into decisions and checks whether they worked. It sits alongside your RMS, not instead of it.
Who looks at our numbers?
Our engine does every calculation from your own data, so no number is an AI guess. Jordan, our Revenue Analyst agent, prepares the analysis and checks it, then a person reviews it and signs off every action before it reaches you.
How do we cancel?
Email us and Pulse stops at the end of the month you have paid for. No lock in, no exit fee.
How do you handle our data?
Your data is used only for your own analysis. It is never shared, published or used in our marketing. See our privacy policy.